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Why is my Duke meter not reporting energy production?

Duke has seen net metering issues on a few meters. You should have a bi-directional meter that records energy going both directions.  A one directional meter can charge your account for kWh from and to the grid. Their meter crews are instructed to not install new “smart” meters with a communication feature that doesn’t process net metering.

After consulting with your solar company, you can contact the Duke customer service representative at  Bruce.Calloway@duke-energy.com  and request a bi-directional analog meter with dials.

Our bills show meter readings that go back to 0000, but never lower.

The Duke billing system doesn’t report negative numbers.

You can read the meter to learn actual kWh usage or contact Duke’s Renewables office at  CustomerOwnedGeneration@duke-energy.com   Smart Energy Specialist – Renewables Service Center   866-233-2290


Category: Utility Customers

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