Duke has seen net metering issues on a few meters. You should have a bi-directional meter that records energy going both directions. A one directional meter can charge your account for kWh from and to the grid. Their meter crews are instructed to not install new “smart” meters with a communication feature that doesn’t process net metering.
Our bills show meter readings that go back to 0000, but never lower.
The Duke bi-directional meters measure energy sent to and received from the electric grid but the company’s billing system doesn’t report negative numbers. If your account has accumulated a kwh credit, the monthly bill will only show the highest previous reading. After consulting with your solar company, you can read the meter to learn actual kWh usage or contact the Duke Renewables Service Center for a billing report via email at CustomerOwnedGeneration@duke-energy.com or by phone at 866-233-2290
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