Duke has seen net metering issues on a few meters. You should have a bi-directional meter that records energy going both directions. A one directional meter can charge your account for kWh from and to the grid. Their meter crews are instructed to not install new “smart” meters with a communication feature that doesn’t process net metering.
After consulting with your solar company, you can contact the Duke customer service representative at Bruce.Calloway@duke-energy.com and request a bi-directional analog meter with dials.
Our bills show meter readings that go back to 0000, but never lower.
The Duke billing system doesn’t report negative numbers.
You can read the meter to learn actual kWh usage or contact Duke’s Renewables office at CustomerOwnedGeneration@duke-energy.com Smart Energy Specialist – Renewables Service Center 866-233-2290
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